Custom Silhouettes: We convert customer submitted equine images to graphics. Although we can accept multiple reference photos, at least one must be shot from a directly head on angle where all markings and facial features/shape of the head are clearly visible. Professional photos are not necessary - iPhone photos work perfectly. We recommend cross tie photos, if at all possible: without a halter or bridle where the horse is looking slightly down. Factors that affect the quality of the silhouette graphic are: lighting, resolution, and angle. The higher the resolution, the better.
Custom Add-Ons: Any custom add-ons (including but not limited to: logos, graphics or colors) must be agreed to ahead of time and may incur an additional fee. Please reach out prior to order or add a note at checkout if you would like a quote on any of these options.
Return Policy: Custom products are not eligible for return. We want you to be 100% happy with your order. Any orders of custom products include a proof emailed directly to the customer. This ensures the customer is satisfied with the colors and artwork and and allows for any necessary changes.
Time Frame: Custom digital products will be delivered within 3-5 days. Physical products are printed off site and drop-shipped. Therefore, please allow at least 2 weeks for delivery including the artwork production time (3-5 days).
Interested in custom work? Send us an email with the specifications at firstname.lastname@example.org and we'll work with you on a quote.